Refund policy

Replacements for Defective Items

If a product arrives damaged or is defective out of the box, we will replace it at no cost.
Replacement requests must be submitted within 30 days of delivery.

Return Shipping for Defective Items

For potential defects, the customer/installer is responsible for the initial return shipping cost.
Once Epic Lights verifies the product is inoperable, we will:

  • Issue a full refund for the product, or provide a replacement

  • Reimburse the return shipping cost

If the product was damaged during shipping, please contact the carrier (UPS) directly to file a damage claim. We are happy to assist with documentation if needed.

Products that have been cut, altered, modified, or damaged due to improper installation or misuse are not eligible for replacement or refund.
(Our warranty will cover installed items as long as all warranty conditions are met—details to come.)

Incorrect or Missing Items

If you received the wrong product or your shipment is missing components, contact us within 7 days of delivery.

Return Shipping Costs (Non-Defective Items)

For returns due to reasons such as over-ordering, changing your mind, or no longer needing the items:

  • A restocking fee will apply

  • Return shipping is the customer’s responsibility

  • Shipping fees are non-refundable

  • Products must be returned in their original, unopened packaging

  • Returns must be requested within 30 days of receipt

Products that have been opened, installed, cut, or altered cannot be returned.

How to Request a Replacement or Return

You can email us at charles@epiclights.com with:

  • Your order number

  • Photos of the issue (if applicable)

  • A brief description of the problem or reason for return

We respond within 1 business day.