Shipping policy

Epic Lights

At Epic Lights, our goal is to ship your lighting products reliably, quickly, and at the most cost-effective price. Because our catalog includes everything from small connectors to oversized track boxes, shipping methods vary by product type. Our system automatically selects the most accurate rate based on the items in your cart.

📦 UPS Ground Shipping (Standard)

1. Pixel Light Boxes & Cases

Pixel lights ship in rigid boxes (approx. 10 lbs each). Due to their size and weight, and to UPS surcharges for large packages, shipping costs scale by case (4 boxes per case).

Pixel Light Shipping Tiers:

  • 1–4 boxes of lights (1 case): $34.95
  • 5–8 boxes (2 cases): $69.95
  • 9–12 boxes (3 cases): $94.95
  • 13–16 boxes (4 cases): $129.95
  • 17–24 boxes (5–6 cases): $179.95
  • Contact us for custom shipping quotes for orders that exceed 24 boxes

Next Day Air availability:

  • 1 box: $49.95
  • 2 boxes: $89.95
  • NDA is not available for larger quantities.

2. Power Supply Boxes

Power supplies ship individually and are shipped in cases of up to four boxes. Shipments scale based on weight and number of boxes.

Power Supply Shipping Tiers:

  • 1–6 units: $29.95
  • 7–12 units: $69.95
  • 13–16 units: $99.95
  • 17–24 units: $139.95
  • Contact us for custom shipping quotes for orders that exceed 24 boxes

Next Day Air availability:

  • 1 unit: $59.95
  • 4 units (1 full case): $129.95

  • NDA is not available for other quantities.

3. Track and Track Cover

Aluminum track and covers require oversize packaging due to their 64” length. We offer a flat $49.95 UPS Ground rate for bundled track or track cover boxes within the western United States. Most orders arrive in 3–7 business days.

Track and Cover Shipping Tiers:

  • 1–6 units: $49.95
  • 7–12 units: $99.90
  • 13–18 units: $149.85
  • 19–24 units: $199.80
  • Contact us for custom shipping quotes for orders that exceed 24 units

Next Day Air is not available for Track products.

4. All Other Items (Controllers, Extensions, all other Wiring Products)

All other products ship in 10×10×10 cartons and may require multiple boxes depending on total weight and volume.

Small Item Ground Tiers:

  • 1 box: $12.95
  • 2 boxes: $24.95
  • 3 boxes: $36.95
  • 4 boxes: $48.95
  • 5 boxes: $59.95
  • Contact us for custom shipping quotes for orders that exceed 5 boxes

Next Day Air availability:

  • 1 box: $89.95
  • 2 boxes: $179.95
  • NDA is not available for quantities exceeding a certain limit. UPS determines the number of boxes by product weight.

Your order may ship in multiple cartons depending on weight and packing requirements.

⚡ Expedited Shipping (Next Day Air)

Next Day Air appears at checkout when:

  • Your cart contains items that meet the NDA qualifications outlined above, and 
  • NDA is supported for your delivery area.

UPS automatically hides Next Day Air for orders that exceed weight or size limits.


Next Day Air is not available for:

  • Pixel Light Boxes beyond 2 units
  • Power Supplies beyond 1 or 4 units
  • Any Track or Track Cover - these are considered bulky or oversized products
  • Small-item orders exceeding the UPS NDA weight threshold

If you need emergency overnight shipping for a product that does not meet NDA availability requirements, please contact us using the form on our website.

📦 Multi-Box Shipments

Many Epic Lights orders ship in multiple cartons due to product size, weight, and UPS handling limits.

You may receive:

  • Multiple tracking numbers
  • Packages on different days (depending on carrier handling)

This is expected.

🚚 Processing & Fulfillment Times

Orders are typically processed within 1–2 business days.
Larger wholesale orders may require additional time.

We currently ship from Washington state. Delivery estimates are determined by UPS at checkout.

Once shipped, delivery times may be affected by UPS operational delays, weather, or regional conditions.

❗ Important Notes

  • We do not ship to PO Boxes.
  • Shipping costs are non-refundable once the carrier has accepted the package.
  • Refused packages or undeliverable addresses may incur return shipping charges.
  • If an item arrives damaged, please notify us within 48 hours with photos.

📬 Need Help?

If you have questions about shipping methods, timelines, bulk orders, or special delivery requirements, please reach out through our Contact Us page. We're happy to assist!